Carsys is a different kind of DMS, because it pushes the data to Claire.
For any other DMS we send a request for data to the DMS.
Work orders created before the connection with CLaire was established, are not automatically imported into Claire. Carsys has a special button for sending work orders to Claire. If you have any questions, please contact Carsys.
Capabilities Realtime import off and updates in Claire on workorders through events* Manual import workorders through searchbar Manual refresh workorders in the workorder detailpage DMS writeback* Keep importing after work has started* *Optional to ...
Capabilities Manual import workorders through searchbar with WO number or registration number (filled in format xx-xx-xx) Manual refresh workorders in the workorder detailpage Search customer and car when creating a workorder in Claire. The created ...
Capabilities Keep importing from DMS to Claire Imported data Appointment: DMS number WO number Appointment date Creation date Scheduled in/out date If WO is billed DMS notes Car in/out of shop Internal workorders DMS mileage Canceled Intervention: ...
Capabilities Manual import workorders through searchbar with WO number or registration number Manual refresh workorders in the workorder detailpage Writeback mileage to DMS if mileage is higher Keep importing from DMS to Claire Imported data ...
If only one or random appointments/work orders(WO) that are missing in Claire, the issue could be: A typo in the date: The WO was created but by accident the date was entered incorrectly in the DMS (Example: 10/6/2019 instead of 6/10/2019). A ...