Claire’s lockers

Claire’s lockers

Purpose


This feature offers the possibility for your customers to quickly and effortlessly hand over their keys.

How it works

The Key locker contains 16 boxes and 2 screens. The bottom screen contains steps for its user to drop their keys. 

Welcome

The welcome screen will clearly inform the user beforehand on the steps that they need to take to successfully drop their keys.


Step 1 Authentication

Authentication is done using a PIN. Here are the different way it could be acquired:


  1. On the confirmation pop-up that appears once the Online Check-in was validated.

  2. On the confirmation email of an Online Check-in.

  3. On an email sent to the driver using the same Key locker by clicking on the Registration number or Phone number in the following screen.



Once a PIN is obtained, click on the PIN Code button to enter it.




Registration Number

This selection allows your customers to obtain a PIN by first indicating their registration number.


If the registration entered is matching a registration for a WO with today’s appointment date and the driver has a private or business email address, the following screen will appear.

Once he clicks Send, an email containing a PIN will automatically be sent to that email address.



Phone number


This selection allows your customers to obtain a PIN by first indicating their phone number.


If the phone number is matching the driver’s mobile phone number, private or business, of a  WO with today’s appointment date and the driver has a private or business email address, the following screen will appear.

Once the customer clicks Send, an email containing a PIN will automatically be sent to that email address.

 
Note: During step 1, if the screen has not been touched for more than a minute, the welcome page will be displayed.




Step 2 Check and Validate Contact information

Once the PIN was entered, the information about the driver will be indicated.

An additional phone number can be added.

Once the click button the phone number will be visible and can still be modified. 


Step 3 Validate Appointment List

In this step, the user can validate the information about the appointment and add a remark.


Step 4 Drop your key inside box

A box will now be opened, the user will place his key inside the box and must click Confirm to successfully complete the process. 

Mechanic picking up the key

On the tablet, the mechanic will be able to see when a key was dropped thanks to a specific icon.

When opening the WO, you can see a new button that will open the QR scan. 


Then, the mechanic will use his tablet to scan the QR code on the locker's screen. It was created exclusively for that instance and can only be scanned from the tablet who requested it.

If QR is not scanned within 30 secondes it will close automatically.

Integrated to Claire

On the Main page


Once the customer has dropped his keys an icon will appear next to the WO on the main page, the workorder will then be moved on the top of the list.



On the appointment details page


On the appointment page, the timeline will indicate the car is in the shop and the key was dropped down and key picked up. You can also see any new phone number or remark added by the customer.


à

If hover over the event  will expand to show in which Box # the key was dropped.


On the Customer Communication Log


A new tab will appear indicating that a PIN was sent.






Abort button

At any time, customers can abort the process by clicking the x button to reach the following screen to confirm.



Help button

At any point, customers can request for help. The help screen will provide some insightful information but if it's not enough the user can click the  Call For Help button for a notification to be sent to the users the Claire web application for that location.




In Claire, for your location, you will see the following.

You can click on it to indicate that you will handle the request for help(1) or disregard it (2). The difference between the two is that the first one will close the notification for all other users for your location and the second only the one for you.



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