Introduction to the Online Check-in tool
Purpose
As part of the Customer Communication module, the Online Check-in tool gives customers the opportunity, prior to their appointment, to approve the agreed work. Moreover, the customer will be automatically offered additional activities or promotions depending on the make, type and age of the car. When he comes to bring the car for check-in, he/she only needs to hand you the car key.
Advantages
- Lowering workload at the reception desk.
- Increasing opportunities of upselling
- Obtaining early insight into what customer wants.
- Shortening the work process.
- Increasing social distancing.
- Saving printing costs.
- Getting clear agreements.
Getting Started
Related Articles
Using Online Check-in
As part of the Customer Communication module, the Online Check-in tool gives customers the opportunity, prior to their appointment, to review the agreed work. Moreover, the customer will be offered additional activities. Optionally you can have ...Configuring services offered in Online Check-in communications
Purpose As a part of the Customer Communication module, the Online Check-in tool gives customers the opportunity to review the agreed work and to select additional services prior to their appointments. This article will explain how to configure ...Introduction to the Customer Communication module
Purpose In 2019, Claire has begun to develop a module called Customer Communication module to complement the Claire process. It allows clear and transparent communication with your customer. Being a digital way of communication, it creates the ...Setting agreements in the Customer Communication module
Prerequisite You must be a user with the Dealer admin role to change settings. Adding an agreement Step 1 Go in the hamburger menu, under the Customer Comm section and click Agreements. Step 2 Click the plus sign in the red circle button at the ...Introductie van de online check-in tool
Doel Als onderdeel van de Klantcommunicatie module biedt de online check-in tool klanten de mogelijkheid om, voorafgaand aan hun afspraak, het overeengekomen werk goed te keuren. Bovendien krijgt de klant automatisch extra activiteiten of acties ...