Identifying customer waiting

When there is a coffee cup icon in the row of the WO it indicates that the customer is a watchman. It is important that a guard is picked up within 5 minutes after the status check. This is to prevent the technician from being able to report the car at a later stage of the process.

This icon is only enabled thru your DMS.

• Related Articles

• Using customer communication

  This feature allows you to communicate to your customer details about the interventions directly from Claire in the form of an email. Inversely, the customer is able to communicate their decisions back to you, thanks to Claire's customer ...

• Customer communication settings (V8)

  The Customer communication settings page can be found in the hamburger menu: At the top of the page, you will see several headings. Clicking on one of these headings will automatically scroll you to the desired section. Additionally, the save button ...

• Adding a customer call note

  This feature able you to add a note about a phone call to a customer. Accessing On the WO page, the button to access the note feature will be located at the top right section as indicated by the red arrow in the image below. Then select Call Customer ...

• Using notification buttons

  On the appointment details page, three buttons with different icons are available in the top bar. They can be filled in by yourself and applied as you wish. When you click on one of these 3 icons, a new icon, in the color selected when applicable, ...

• Introduction to the Customer Communication module

  Purpose In 2019, Claire has begun to develop a module called Customer Communication module to complement the Claire process. It allows clear and transparent communication with your customer. Being a digital way of communication, it creates the ...