Interacting with DBB
Purpose
Claire Automotive Support is giving you a quick connection to the web application of Dealer Banden Beheer, moreover it will update its information.
When a workorder is being created in Claire (through your DMS or directly in Claire), this feature will automatically synchronise the information about the tires, making the tire element question accurate and easily update information on which set of tires is now mounted on the car and which one would be stored.
Getting started
Prerequisite
In order to establish the connection between DBB and Claire, an API account must be obtained from DBB.
A regular account credential will not be enough to establish the connection.
Steps
In order to obtain the API account, simply contact us at support@claireit.eu and we will guide you every step of the way and provide to you the required document to be filled in or follow these steps below:
Step 1
Send a request to info@directaccess.nl, please mention that the account is for the Claire application.
Step 2
As a dealer, you must sign an order agreement and SEPA for the monthly fee of 29,50 EUR (based on 2020 prices).
Step 3
Once you obtained the account credentials, contact us at support@claireit.eu in order for us to enable it for your location.
If you have any questions regarding DBB, forward them by email to dbb@directaccess.nl or call +31 (0)88-3767825 (088-DPORTAL).
DBB Button
On the workorder details page, you will find a DBB Button in the upper left corner of the page as indicated bellow.
Mini portal
By clicking on the DBB Button, the mini portal will open. From that system you can manage the contract of this car, the tires known, appointments to retrieve tire set, print labels to return them, etc.
Status
The color displayed on the DBB button will show you the current status of the DBB appointment. Here are their meanings of the 4 possible colors:
Green
An appointment to retrieve the storage tires has been made, is effective (today or past already). From this point, if a mechanic complete a checklist that contains a tire element question, it will update DBB with the new data ( profiles, status, set on the car and storage, etc).
Orange
An appointment to retrieve the storage tires has been made but is not effective yet (still in the future). From this point, if a mechanic complete a checklist that contains a tire element question, only the new profiles will be updated in DBB, and you will have to confirm manually which tire set is on the car through the DBB mini portal.
Red
No appointment was scheduled yet. From this point, if a mechanic complete a checklist that contains a tire element question, only the new profiles will be updated in DBB, and you will have to confirm manually which tire set is on the car through the DBB mini portal.
White
No known tires for this vehicle was found in DBB. Tire data will not be pushed to DBB.
Refresh
As previously mentioned, when an appointment is created in Claire, we ask DBB which information they have for this car. The refresh button is there to ask again, if you need to update the appointment date or tires information. Please note that only newer tires information will be saved in Claire. If we have more recent information for the tires than DBB, they will be ignored. It will inquire about the following:
- Is there a contract?
- Is there known tire information?
- Is there new tire information?
If yes, the info will be updated in Claire.
Moreover, the the status of the DBB appointment will be updated accordingly.
DBB Check Notification status
On the main board and inside the DBB button , for workorder connected to a DBB appointment, you will now have two new notification icons that can take 2 colors:
Green tire
An appointment to retrieve the storage tires has been made, is effective (today or past already).
Orange tire
An appointment to retrieve the storage tires has been made but is not effective yet (still in the future), or the car check has been done but the swap did not happen yet.
Green tire with check mark
Tires were indicated as swapped in Claire, information about it was fully pushed to DBB, therefore no further action is required.
Orange tire with check mark
Tires were indicated as swapped in Claire, but confirmation is needed in DBB.
Workflow
Scheduling the delivery of the stored tires
Prior to the workorder scheduled date, you must create an appointment in DBB in order to get the tires in their storage delivered.
Step 1
Search the workorder imported in Claire ahead of it scheduled date.
Note: The number of days that the workorder will be imported ahead of its scheduled date depends on what was actually agreed upon when the DMS interface was set-up for your location.
Step 2
Open the workorder detail page, click on the DBB button (it should be Red since no appointment was scheduled yet).
Claire will only sync if the appointment is created using the DBB button, if the appointment is created directly in DBB portal, changes in its status will not get updated in Claire.
Step 3
A new window will open, you will be redirected to the page containing the information on the related vehicle in Direct-Access, click Afspraak.
Step 4
On the Dealer Banden Beheer page, review the info listed and click Opslaan en naar DMS to confirm the appointment.
Mounting the stored tires
1. Perform the Tires questions
Similar to other standard questions, the tires question must be included in a checklist/control in order for mechanics to perform on their tablet. The checklist needs to be done before any replacement/swap. It should be seen as the diagnose of the current status of tires before any activities are done on it. It retains the same behaviour as standard questions (for example: status must be selected and pictures or videos can be added).
Tires question screen
Tires expanded details screen
The above screen can be pre-filled by a previous appointment or by a third party such as DBB. If not:
When no season is selected, you have access to all references in the dropdown. You can either select a season to list tires for that season or select a reference to have the season automatically selected. If a season filter is selected you can press it again to deselect it.
Selection of the profile automatically changes the status, which can also be changed manually (for example: in order to skip the diagnose of tires in storage, simply use X button).
Note that by completing any LEFT tires, the RIGHT tires will be automatically be pre-filled with the same value. Moreover after selecting FRONT tires value you will be able to copy its value to the REAR tires using the button indicated below:
If you do not find the reference you are looking for in the dropdown you can enter manually a reference by pressing the + button. Keep in mind that this manually entered reference will not be added to the list nor pushed to the third party service such as DBB. Our support team will take over adding this reference and might contact you for additional information.
2. Swap tires
Once the appointment is indicated as Customer OK, you can access swap tire option by using the button indicated below in the Car Overview screen.
However, the following reminder will appear when mechanic clicks the End Car Final Check button.
Note: No matter what you answer in the reminder pop-up you will always be able to open the swap tire screen again using this button in the Car Overview screen.
Swap tires screen:
Click the first green button to swap front and rear tires.
If needed, click the second green button to swap On car and In Storage.
Once swap is confirmed, information will be pushed to DBB.
Sending back the tires to storage
Step 1
On the appointment detail page, you will see a Print button on the right side of its header. Once clicked, it will display the DBB print label in a print ready format.
or
Access the appropriate stickers in Direct-Access, by clicking the printer icon next to the tires set that will be stored.
Step 2
Print the page that opens up.
From DBB:
From Claire:
Step 3
Place the stickers on tires that have been removed from the vehicle in order to be picked-up by DBB (or to be stored at your site).
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