Select the appropriate status:
- In progress
Select the appropriate department:
- CCC (customer communication center)
- Body repair
- Digital (external crm true api)
Add a comment and then click Save.
Updating snooze information
Items already snoozed have the clock icon displayed in blue. Click on it to see the snooze modal then make your modifications and click Update.
Removing the snooze on an item
In order to stop displaying a snooze item, select the red trash button.
On the pop-up , enter the reason for deleting the snooze item then click the Confirm button.
This will not delete the item from the workorder but simply inactivate the snooze for it.