Using the INFO feature

Using the INFO feature

Purpose

This optional feature allows receptionist to communicate important information about the WO. It will then also visible on mechanic's tablet. The mechanic must then give an answer by performing an additional information/diagnostic check. Once performed, the WO will be set to the Car check status.

Accessing

Since version 7.10.32,  it has two different ways to activate this feature.

1. Using the INFO button

The INFO button at the top right corner of the workorder as indicated by the red arrow in the image below. 


By clicking on the button, the following modal will appear, simply enter your remark and click Save.


On the tablet, on the WO, the receptionist remark entered using the Info button will then be displayed in blue in the overview.


2, Using the Pin button

The feature can also be used via the Pin feature. Simply add the pin to the intervention and enable the Info toggle button to set the WO to the info status.

Mechanics' response

Once a mechanic has answered by performing the Info checklist. The response will be displayed the same way as a regular check on the WO page.




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