Using the INFO feature

Using the INFO feature

This optional feature allows receptionist to communicate important information about the WO. It will then also visible on mechanic's tablet. The mechanic must then give an answer by performing an additional information/diagnostic check. Once performed, the WO will be set to the Car check status.


The INFO function at the top right corner of the workorder as indicated by the red arrow in the image below. 

Then from the dropdown, select Set Info Status

By clicking on the button, the following modal will appear, simply enter your remark and click Save.

On the tablet, on the WO, the receptionist remark entered using the Info button will then be displayed in blue in the overview.

Mechanics' response

Once a mechanic has answered by performing the Info checklist. The response will be displayed the same way as a regular check on the WO page.

    • Related Articles

    • Using customer communication

      This feature allows you to communicate to your customer details about the interventions directly from Claire in the form of an email. Inversely, the customer is able to communicate their decisions back to you, thanks to Claire's customer ...
    • Using Warranty dashboard

      This new tool allows you to manage information about items that have been pinned as warranty or recall. The data can be customized using the various filters and while remaining interactive. This will empower you to monitor and analyze this important ...
    • Optimizing the Leads feature

      The Leads feature allows you to list all identified unrepaired interventions thus giving you an effective tool that allows you to visualize the missed opportunities you have found using the Claire process. Moreover, this feature allows you to ...
    • Using the search bar

      In the search bar, you can search by different topics. For example by WO number, by name of the owner or driver of the vehicle and by registration number. If you search this way, Claire will display all corresponding items for that day. After typing ...
    • Using notification buttons

      On the appointment details page, three buttons with different icons are available in the top bar. They can be filled in by yourself and applied as you wish. When you click on one of these 3 icons, a new icon, in the color selected when applicable, ...