Related Articles
Nextlane API options
Capabilities Manual import workorders through searchbar Manual refresh workorders in the workorder detailpage Search customer and car when creating a workorder in Claire. The created workorder does not writeback to the DMS. Imported data Appointment: ...
Making sure appointments/work orders entered in your DMS are being transfered to Claire
If only one or random appointments/work orders(WO) that are missing in Claire, the issue could be: A typo in the date: The WO was created but by accident the date was entered incorrectly in the DMS (Example: 10/6/2019 instead of 6/10/2019). A ...
Informing Claire that you will be changing DMS
What to do when we change form DMS? If you are going to change DMS within your organization, it is important to report this to Claire early (at least 2 months before the change). You can do this by creating a support ticket. When you switch our team ...
Last DMS update section
For locations using a DMS connected to Keyloop API, this section allows you to see when the appointment was last updated and add a refresh button to manually update the appointment in Claire if needed. Prerequisite Keyloop configuration needs to have ...
Informer Claire d'un changement de DMS
Si vous changez de DMS dans votre organisation, il est important de l’indiquer au préalable (au moins 2 mois à l’avance) dans Claire. Pour ce faire, créez un ticket de support. Vous devez y indiquer à quel DMS vous passez, ainsi que la date de ...