Customer Communication
Desk Check-out
As a part of the Desk communication, the check-out tool gives customers the opportunity to sign off repaired work when they pick up their car. It is only possible to use the desk check-out when the workorder is in the status Car Ready or Quality ...
SMS function
This function allows communication by SMS with customers. It comes with tools that able you to: Personalize the text sent. Allows your customer to share with you their preferred channel of communication: Email or SMS. Option to send or not to send ...
Using Desk Communication
The Desk communication tool gives customers the opportunity to approve the agreed work. It accomplishes this by giving you the option to share the data about an appointment digitally to a paired tablet that was handed to your customer. Therefore ...
Reviewing the Customer Communication log
Purpose This feature is part with the Customer Communication, it allows you to review the details on the agreements that was set by your location that were accepted on communications by your client. Accessing Once a communication sent, a note called ...
Using Online Check-in
As part of the Customer Communication module, the Online Check-in tool gives customers the opportunity, prior to their appointment, to review the agreed work. Moreover, the customer will be offered additional activities. Optionally you can have ...
Sending a Repair Overview to a client
Purpose As part of the Customer Communication module, this new feature allows you to inform your client on the final outcome of the appointment that has been completed on his vehicle. The report will provide the following information: General ...
Using customer communication
This feature allows you to communicate to your customer details about the interventions directly from Claire in the form of an email. Inversely, the customer is able to communicate their decisions back to you, thanks to Claire's customer ...