Introduction to the Online Check-in tool
Purpose
As part of the Customer Communication module, the Online Check-in tool gives customers the opportunity, prior to their appointment, to approve the agreed work. Moreover, the customer will be automatically offered additional activities or promotions depending on the make, type and age of the car. When he comes to bring the car for check-in, he/she only needs to hand you the car key.
Advantages
- Lowering workload at the reception desk.
- Increasing opportunities of upselling
- Obtaining early insight into what customer wants.
- Shortening the work process.
- Increasing social distancing.
- Saving printing costs.
- Getting clear agreements.