Advanced settings and controls for communications
Claire has at your disposal a set of tools and settings that can allow your team of developers to integrate our Customer communication module to a third party system. This allows you to take advantage of it, while you still use a system that your team is familiar to communicate with your customer.
Webhooks
Third party systems can be connected through webhooks. Using Claire's webhooks provide the following advantages:
- Dealers can set up webhooks for each communications in order to be notified when a communication is made available to a customer.
- Webhooks can be set at the dealer level or for a specific location.
- Webhooks can be sent in real time, or queued if the you want to process them one by one.
Claire provides additional documentation for developers:
Webhooks documentation: https://public-api.claireit.com/#webhooks
Advanced settings
Sending communication from a third party system
When webhooks are set up, in order to send communications to customers from a third party system, you must request at support@claireit.eu to enable the Third party send communication setting.
You can either:
- Use Claire communication frontend
- Build your own communication frontend (and/or integrate it in mobile app, etc...)
Adding advanced customization to Claire communication frontend
Advanced customization for Claire frontend is possible, through injecting CSS and/or JS code.
A user with a Dealer admin role can do so by using the External JS and External CSS fields in the Customer communication setting page.
Building your own communication frontend
In this case, Claire provides additional documentation for developers. See Claire Customer Communication API documentation at https://customcom.claireit.com
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