Creating Claire's Webhooks (V8)

Creating Claire's Webhooks (V8)

When a specific action or status update is performed in Claire, this feature will allow you to trigger a web call to any of your pages or API endpoints. The appointment ID is then provided, enabling you, to pull it from our Public API. 

Please click HERE to head over to our detailed API documentation.

How it works

An admin role is required to access the webhook page. Then, in the hamburger menu, click Webhooks.


Creating a webhook

Click the Add Webhook button to create a new webhook.


A new screen opens where you can setup the webhook with the following:
  1. Name: Name of the webhook (mandatory)
  2. Default location: If provided, the webhook will be triggered only for the given location, otherwise it will be triggered for all locations of the selected Dealer
  3. Trigger: On which status or change in Claire the webhook is triggered, see list of triggers below (mandatory)
  4. URL: Will be called by the webhook (mandatory)
  5. Headers: Optional technical feature, can be used for authentication tokens
  6. Enable Webhook: To activatie the webhook
  7. Send support ticket: If the webhook fails, this will send a ticket to Claire support
  8. Queued: Webhooks get processed 1-by-1 in the order they were send. For example: online checkin sent, opened and answered. If it is disabled it can be: online checkin answered, sent and opened.


Here is a list of all the triggers:
  1. Check created
  2. Offer ready
  3. Customer OK
  4. Info status
  5. Car ready
  6. Quality check
  7. Online check-in
  8. Online check-in answered
  9. Online check-in opened
  10. Diagnose overview 
  11. Diagnose overview update
  12. Diagnose overview opened
  13. Diagnose overview answered
  14. Repair overview
  15. Repair overview update
  16. Repair overview openend
  17. Repair overview answered
  18. Car in shop
  19. Car out of shop
  20. Is shop changed
  21. Appointment imported through public API
  22. Snooze

    • Related Articles

    • Creating Claire's webhooks

      Purpose of Claire's webhooks When a specific action or status update is performed in Claire, this new feature will allow you to trigger a web call to any of your pages or API endpoints. The appointment ID is then provided, enabling you, if needed, to ...

    • Claire's webhooks aanmaken

      Het doel van Claire's webhooks Wanneer een specifieke actie of statusupdate wordt uitgevoerd in Claire, kunt u met deze nieuwe functie een weboproep starten naar een van uw pagina's of API-eindpunten. De afspraak-ID wordt dan verstrekt, zodat u deze, ...

    • Dealer rapport

      Deze rapporten helpen u om het algemene gebruik van de Claire processen voor meerdere locaties te visualiseren. Met deze rapporten kunt u de locaties binnen uw groep vergelijken en zien of de doelen zijn bereikt. Toegang tot de dealer rapport Klik in ...

    • Dealer reports

      Introduction Description These reports will help you to visualize the overall usage of the Claire's processes for multiple locations. These reports allow you to compare the locations within your group and see if benchmarks were reached. How to access ...

    • Dealer documentatie (V8)

      Met het Dealer Documentatie-dashboard kan het team eigen documenten uploaden en publiceren. Waar vind je de Dealer Documentatie? De functie is toegankelijk via het menu > Dealer Documentatie. De functie is ook toegankelijk vanuit de wekorder ...