In the search bar, you can search by different topics. For example by WO number, by name of the owner or driver of the vehicle and by registration number. If you search this way, Claire will display all corresponding items for that day. After typing your query, you can search the history. Click on 3 dots next to the X button in the search box. A drop-down list will appear as shown with all appointments of your query. Click on one of the appointments and you automatically access the relevant repair order. However, if you click on the registration number, you will be redirected to the car details page.
Searching by plate# or WO#
Claire's search bar is located in Claire's home screen. You can search here by WO number or by the license plate of the car. If you want to find a check that has taken place in history, you can click on the History button after completing your ...
Using the INFO feature
Purpose This optional feature allows receptionist to communicate important information about the WO. It will then also visible on mechanic's tablet. The mechanic must then give an answer by performing an additional information/diagnostic check. Once ...
Using the dashboard (workorder)
Purpose You will find the description of interventions on the repair order. But not only that! The repair order also contains points noted by the mechanic. In addition you can indicate on which points the customer has agreed.In the repair order you ...
Using Desk Check-in
Purpose As part of the Customer Communication module, the Desk Check-in tool gives customers the opportunity to approve the agreed work. It accomplishes this by giving you the option to share the data about an appointment digitally to a paired tablet ...
Using Online Check-in
As part of the Customer Communication module, the Online Check-in tool gives customers the opportunity, prior to their appointment, to review the agreed work. Moreover, the customer will be offered additional activities. Optionally you can have ...