DMS
Keep Importing option
This option allows locations to keep information on work orders to be updated from their DMS until the WO status reached Car Ready and not Check started. Prerequisite Your location must be configured with our DMSv3 import tool in order for this ...
Informing Claire that you will be changing DMS
What to do when we change form DMS? If you are going to change DMS within your organization, it is important to report this to Claire early (at least 2 months before the change). You can do this by creating a support ticket. When you switch our team ...
Making sure appointments/work orders entered in your DMS are being transfered to Claire
If only one or random appointments/work orders(WO) that are missing in Claire, the issue could be: A typo in the date: The WO was created but by accident the date was entered incorrectly in the DMS (Example: 10/6/2019 instead of 6/10/2019). A ...