Introduction
Description
These reports will help you to visualize the overall usage of the Claire's processes for multiple locations. These reports allow you to compare the locations within your group and see if benchmarks were reached.
How to access the graphs
In the hamburger menu, click Dealer Reports indicated by the red arrow on the image below.
Select the required period
By default, the graphs cover the past 7 days. You can select between the last 7, 30 , 90 days and a custom period by opening the dropdown in the top right corner.

Filter custom date has a max range of 90 days.
Select the report type
By default, the graphs that cover appointments are displayed. In the top right corner you can select a between different reports: Appointment, Employees, Communications (If Customer cummunication module is activated), Snooze, Keylockers, Quality Check, Tyres and Kiosk in the Reports dropdown.
Select WO type
By default, the graphs show all WO types. By clicking the WO fitler dropdown, you can select between different types of WO: All, Internal, Lease or Private / Company (everything excluding Internal / Lease).
Appointments
Locations Overview
WO Count: Total number of unique appointments.
WO Worked On: Number of appointments that have statuses higher than : New Entries, Assumption Control and Working on Control and his percentage out of the total of WO count.
WO Commercial: Number of appointments that have commercial check performed and the percentage out of the total of WO worked on.
Check Count: Total checks performed.
Commercial Check: Total of commercial checks done with the percentage of WO Worked on that contains a commercial check
Average Advised Items: Average of advised items found per check.
Average Advised Items Sold: Average of advised items sold.
% Advised Sold Items: Percentage of items sold per check.
Average Critical Items: Average of critical items found per check.
Average Critical Items Sold: Average of critical items sold.
% Critical Sold Items: Percentage of items sold per check.
% Sold Items: Percentage of items sold per check.
Lease Overview

WO Count: Total number of unique appointments.
WO Lease: Number of appointments linked to a lease and percentage of WO Lease out of the total of WO Count.
WO Worked On: Number of appointments linked to a lease that have statuses higher than : New Entries, Assumption Control and Working on Control and his percentage out of the total of WO lease.
WO Commercial: Number of appointments linked to a lease that have commercial check performed and the percentage out of the total of WO worked on.
Check Count: Total checks performed.
Commercial Check: Total of commercial checks done with the percentage of WO Worked on that contains a commercial check
Average Advised Items: Average of advised items found per check.
Average Advised Items Sold: Average of advised items sold.
% Advised Sold Items: Percentage of items sold per check.
Average Critical Items: Average of critical items found per check.
Average Critical Items Sold: Average of critical items sold.
% Critical Sold Items: Percentage of items sold per check.
% Sold Items: Percentage of items sold per check.
Recurring Cars Report

Location: Name of location.
Total Cars: Total number of cars in the selected period.
Recurring Cars: Number of cars that had 1 or more recurring checks in the last 4 weeks.
% Recurring Cars: Ratio of Recurring Cars and Total Cars expressed in percentages.
Recurring Cars Not Worked On: Number of cars that were marked as recurring , but no additional checks were performed.
% WO worked on
What do you see: Weekly number of checked cars expressed as a percentage of the total number of cars.
What does it say: Percentages of appointments that have status higher than New Entries, Assumption Control and Working on Control.
What is good: When the percentage of cars checked is higher than 80%.
% Sold items
What do you see: Number of items sold expressed as a percentage of total items found.
What does it say: Average ratio of critical and advice points sold versus critical and advice points found expressed in percentages.
What is good: When the percentage of sold items is higher than 65%.
Canceled appointments
WO Count: Total number of unique appointments.
Canceled Count: Number of appointments that have canceled status (% of WO concerned by it).
Customer No Show: Count of canceled appointment that have for reason selected Customer No Show.
Customer Cancellation: Count of canceled appointment that have for reason selected Customer Cancellation.
Canceled in the DMS: Count of canceled appointments that are canceled from the DMS.
Dealer Cancellation: Count of canceled appointment that have for reason selected Dealer Cancellation.
Employees
Location overview
WO Count: Total number of unique appointments.
WO Worked On: Number of appointments that have statuses higher than : New Entries, Assumption Control and Working on Control.
% WO Worked On: Percentage of WO Worked out of the total of WO.
Check Count: Count of total check performed.
Quality Check Count: Count of appointments that had quality check.
WO Quality Check %: Percentage of WO Worked that contains a quality check.
AVG QC duration: Average time spent on a quality check.
Receptionist Check Count: Count of receptionist check.
WO Receptionist Check%: Percent of checks that were receptionist check.
AVG Receptionist Duration: Average time spent on a receptionist check.
Mechanic Check Count: Count of mechanick check.
WO Mechanic check%: Percent of checks that were mechanick check.
AVG Mechanic Duration: Average time mechanic spends per one check.
Commercial Check Count: Count of commercial check.
WO Commercial Check %: Percent of checks that were commercial check.
Locations commercial overview
WO Count: Total number of unique appointments.
Commercial Check Count: Count of commercial check.
Average Advised Items: Average of advised items found per check.
Average Advised Items Sold: Average of advised items sold.
Average Critical Items: Average of critical items found per check.
Average Critical Items Sold: Average of critical items sold.
Average Sold Items: Average items sold per check.
% Sold Items: Percentage of items sold per check.
AVG Photo Taken: Average Amount Of Photos pe check.
Average Mechanic Check Time: Average time mechanic spends per check.
Average Receptionist Check Time: Average time receptionist spends per check.
User report
Threshold
Above some columns you can set the minimum threshold that needs to be archieved. This is only for users with the role Dealer Admin or higher. Receptionist can only view these in read-only.
- The number is red if the number is below the set threshold in the red field.
- The number is green if the number is above the set threshold in the green field.
- The number is displayed as normal if the number is between the red and green threshold.
With the small arrow near the column name, you can change the fields from ascending to descending.
Name: Name of the user.
Location: Name of the location.
Role: Role of the user.
WO location: Amount of WO on this location.
WO handled: Amount of WO that are handled by this user.
Initial checks: The number of initial checks performed by this user.
Commercial checks: The number of commercial checks performed by this user.
Items found: Items found by this user during a check.
Photos/videos: Total amount of photos and videos added by this user.
Non commercial checks: The number of non commercial checks performed by this user.
Extra parts: The number of extra parts checks performed by this user.
Warranty checks: The number of warranty checks performed by this user.
Checks done: Amount of checks completed by this user.
Calculating: Amount of time this user changed the status of a WO to calculating.
Pricing OK: Amount of time this user changed the status of a WO to pricing OK.
Info: Amount of time this user changed the status of a WO to info.
Customer OK: Amount of time this user changed the status of a WO to customer OK.
Car ready: Amount of time this user put the car on ready on tablet or changed the status to car ready on the appointment detailpage.
Quality control: The number of quality control checks performed by this user.
Extra services: The number of extra services added by the customer that this user completed.
Diagnose overview: Amount of times this user send a diagnose overview.
Repair overview: Amount of times this this user send a repair overview.
Desk check-in: Amount of times this user initiated a desk check-in.
Desk check-out: Amount of times this user initiated a desk check-out.
Communication

The reports in this category do not include data coming from workorders indicated as internal.
Communication overview
Location: Name of the location that sent communications.
WO Count: Total number of unique appointments.
Desk Check-in Answered (WO %): Count of Online Check-In (% of WO concerned by it).
Online Check in (WO %): Count of Online Check-In (% of WO concerned by it).
Check-in Opened: Count of check-in and his percentage out of Online Check-in sent.
Check-in Answered: Count of Online Check-In answered and his percentage out of Online Check-in sent.
Check-In Answered (WO%): Sum of Desk and Online Check in was answered and his percentage out of WO Count.
Diagnose Overview (WO %): Count of Diagnose Overview (% of WO concerned by it)..
Diagnose Overview Opened: Count of Diagnose Overview opened and his percentage out of Diagnose Overview sent.
Diagnose Overview Answered: Count of Diagnose Overview answered and his percentage out of Diagnose Overview sent.
Repair Overview (WO %): Count of Repair Overview sent (% of WO concerned by it).
Repair Overview Opened: Count of Repair Overview opened and his percentage out of Repair Overview sent.
Test:
Others:
Location: Name of the location that send the online check-in.
Affordable:
Total services sent: Total amount of online check-ins sent.
Total services accepted: Total amount of check-ins that are accepted and the amount of revenue.
Location: Name of the location that sent Diagnose Overview communications.
Not Answered (Advised items): Count of advised items that were unanswered.
Accepted (Advised items): Count of advised items that were accepted.
Refused (Advised items): Count of advised items that were refused.
Contact Me (Advised items): Count of advised items that customers requested to be contacted.
Accepted (Critical Item): Count of critical items that were accepted.
Refused (Critical Item): Count of critical items that were refused.
Contact Me (Critical Item): Count of critical items that customers requested to be contacted.
Not Answered (Critica items): Count of critical items that were unanswered.
SMS Events
Location: Name of the location that sent SMS.
WO Count: Total number of unique appointments.
Online Check-in SMS Sent: Count of Online Check-in SMS sent and his percentage out of all SMS sent.
Online Check-in SMS Confirmation: Count of Online Check-in SMS confirmation sent and his percentage out of all SMS sent.
Keylocker Check-in SMS Sent: Count of Keylocker Check-in SMS sent and his percentage out of all SMS sent.
Diagnose Overview SMS sent: Count of Diagnose Overview SMS sent and his percentage out of all SMS sent.
Diagnose Overview SMS Confirmation: Count of Diagnose Overview SMS Confirmation sent and his percentage out of all SMS sent.
Repair Overview SMS Sent: Count of Repair Overview SMS sent and his percentage out of all SMS sent.
Email statistics
Accepted: Number of email communication that Mailgun has accepted the request to send/forward the email and the message has been placed in queue.
Delivered: Number of email communication that Mailgun sent the email and it was accepted by the recipient email server.
Failed: Number of email communication that Mailgun could not deliver the email to the recipient email server.
Stored: Number of times that Mailgun has stored an incoming message.
Complained: Number of email communication that the email recipient clicked on the spam complaint button within their email client. Feedback loops enable the notification to be received by Mailgun.
Note: To see this report, your domain must be verified in the Dealer overview page.
Snooze
Snoozed items
Location: Name of the location.
WO Count: Total number of unique appointments.
Snooze Count: Total number of snoozed items.
Next Visit Customer: Count of snooze with the type Remind Customer selected and his percentage out of the total count of snooze.
Make An Offer: Count of snooze with the type Make An Offer selected and his percentage out of the total count of snooze.
Make New Appointment: Count of snooze with the type Make New Appointment selected and his percentage out of the total count of snooze.
Remind Customer: Count of snooze with the type Remind Customer selected and his percentage out of the total count of snooze.
Next visit customer's departments
Location: Name of the location.
WO Count: Total number of unique appointments.
Snooze Count: Total number of snoozed items for this snooze type.
No Department: Count of snooze for this department and his percentage out of the total count for this snooze type.
Sales: Count of snooze for this department and his percentage out of the total count for this snooze type.
CCC (customer communication center): Count of snooze for this department and his percentage out of the total count for this snooze type.
Body repair: Count of snooze for this department and his percentage out of the total count for this snooze type.
External: Count of snooze for this department and his percentage out of the total count for this snooze type.
Digital (external crm via api): Count of snooze for this department and his percentage out of the total count for this snooze type.
Make offer's departments
Location: Name of the location.
WO Count: Total number of unique appointments.
Snooze Count: Total number of snoozed items for this snooze type.
No Department: Count of snooze for this department and his percentage out of the total count for this snooze type.
Sales: Count of snooze for this department and his percentage out of the total count for this snooze type.
CCC (customer communication center): Count of snooze for this department and his percentage out of the total count for this snooze type.
Body repair: Count of snooze for this department and his percentage out of the total count for this snooze type.
External: Count of snooze for this department and his percentage out of the total count for this snooze type.
Digital (external crm via api): Count of snooze for this department and his percentage out of the total count for this snooze type.
Make new appointment's departments

Location: Name of the location.
WO Count: Total number of unique appointments.
Snooze Count: Total number of snoozed items for this snooze type.
No Department: Count of snooze for this department and his percentage out of the total count for this snooze type.
Sales: Count of snooze for this department and his percentage out of the total count for this snooze type.
CCC (customer communication center): Count of snooze for this department and his percentage out of the total count for this snooze type.
Body repair: Count of snooze for this department and his percentage out of the total count for this snooze type.
External: Count of snooze for this department and his percentage out of the total count for this snooze type.
Digital (external crm via api): Count of snooze for this department and his percentage out of the total count for this snooze type.
Remind customer's departments
Location: Name of the location.
WO Count: Total number of unique appointments.
Snooze Count: Total number of snoozed items for this snooze type.
No Department: Count of snooze for this department and his percentage out of the total count for this snooze type.
Sales: Count of snooze for this department and his percentage out of the total count for this snooze type.
CCC (customer communication center): Count of snooze for this department and his percentage out of the total count for this snooze type.
Body repair: Count of snooze for this department and his percentage out of the total count for this snooze type.
External: Count of snooze for this department and his percentage out of the total count for this snooze type.
Digital (external crm via api): Count of snooze for this department and his percentage out of the total count for this snooze type.
Keylocker
Keylockers overview
Location: Name of the location or keylocker
WO Count: For location is the total number of unique appointments.
Key Drop Check In:
Location: amount of pins generated from check-in and the percentage out of WO Count.
Keylocker: amount of pins generated from check-in used on this keylocker and the percentage out of WO Count.
Key Drop Phone Number:
Location: amount of pins generated when using Phone Number option and the percentage out of WO Count.
Keylocker: amount of pins generated when using Phone Number option used on this keylocker and the percentage out of WO Count.
Key Drop Reg Number:
Location: amount of pins generated when using Registration Number option and the percentage out of WO Count.
Keylocker: amount of pins generated when using Registration Number option used on this keylocker and the percentage out of WO Count.
Key Dropped (WO%): Count of appointment with a key dropped and his percentage out of the total count of WO.
Key Drop Back For Appointment: Count of appointment with a key dropped back and his percentage out of the total count WO.
Sharebox Overview
Location: Name of the location.
WO Count: Total number of unique appointments.
Sharebox Drop Count: Count of appointment with a key dropped in Sharebox and his percentage out of the total count of WO.
Sharebox Drop Back Count: Count of appointment with a key dropped back in Sharebox and his percentage out of the total count WO.
Quality Checks

Filters:
- Select QC Status: Filter on status Ok, Ok With Remark, Advised, Necessary or Not Worked On.
- Select Mechanic: Filter on the mechanic who worked on this WO.
- Select QC Officer: Filter on the mechanic who did the quality check on this WO.
- Select a location: Filter on the location.
- Select QC Checklist: Filter on the Quality checklist which is used.
Location: Location the WO is assigned.
WO Date: Appointment date
WO: WO number, if clicked the workorder will open in a new
Check Date: Date the check was done
Mechanic: Name of mechanic who verified Car Ready status of a checked car
QC Status: Quality Control status. YES represents regular Quality Control inspection without issues. NOK represents inspection with medium or severe issues found.
QC Officer: Name of Mechanic or QC Officer that performed Quality Check.
QC Checklist: Name of Quality Checklist used.
OK With Note: Acceptable (OK) comment but includes a note for minor observations or clarifications.
Advised Remarks: Advised comment related to issues found during Quality Check.
Critical Remarks: Critical comment related to issues found during Quality Check.
Tyres
Tyre Overview
Location: Name of the location.
Offered: Amount of offered replacement tyres.
Mounted: Amount of mounted tyres that were offered and accepted.
TyreTeam Overview
Location: Name of the location.
Offered: Amount of offered replacement tyres.
Ordered: Amount of tyres that are ordered through TyreTeam.
Mounted: Amount of mounted tyres that were offered and accepted.
Kiosk
Kiosk Overview
Location: Location the WO is assigned.
WO Count: Total number of appointments.
Started: number of users that started the kiosk.
Completed: number of users who successfully complete the check-in process.
Remarks: total extra remarks added.