Checklist
Performing a check that has the Category mode enabled
A checklist is a set of questions put together in at least one group. When category mode is enabled for a checklist, the technician does not need to answer all questions in a category to move on to the next category. This option gave the mechanic the ...
Pinned intervention on tablet
The pin note is an effective way to highlight an intervention and keep track of any progression made on it. The pin note can be used for simple remarks or to tag specific intervention items under warranty or recall. How to access it on tablet On ...
¨I need help¨ button for the mechanic
If the mechanic gets stuck or blocked while working through the checklist, they can use "I Need Help" button to request assistance from the receptionist or workshop manager. Activating 1. Open the Extra Parts checklist and click on the icon for the ...
Tires truck element
Tires truck element is an element that can be used to create a question. Once answered, it will populated a section called Tires in car details. Performing the Truck Tires questions Similar to other standard questions, the tires truck question must ...
Quick start with Claire - Mechanic
If you log in to Claire and open the App, on the Home screen you will see all the work orders for that day. If you need help or more information, press the icon with ? and you will immediately be taken to Claire's helpdesk. You can search for ...
Viewing and adding files to a WO on the tablet
Purpose This feature allows mechanics to view and add a file related to a WO. Access The feature is located on the top of the WO overview screen. Attaching files After clicking on the paper clip button, you will see a modal with a plus button on the ...
Test drive form
The Test Drive feature allows your team to perform a customizable checklist that will let you gather information during a test drive (kilometrage, parking spot, etc). This feature is available at any time without affecting the Claire process, status ...
Pausing a checklist
Since Build 230, Claire offers a new feature to pause a checklist. Claire is encouraging uninterrupted workflow, but sometimes we cannot avoid unforeseen interruptions. Now this feature will save the progress you made on a checklist and will allow ...
Tires elements
Tire elements are set of features that are interconnected to make activities related to tires completely aligned with the Claire processes. These are their main functionalities: Performing diagnoses trough tires questions Reviewing the outcome and ...
Adding a Checklist purpose
Objective This optional feature allows mechanics to enter a text or select an intervention name as an explanative reference on why the selected checklist was performed. This reference will then appear on the checklist title bar in the appointment ...
Logging in using QR code
Purpose Claire allows mechanics to log in to our web application using a QR code feature on their tablet. Steps Step 1 Open the workorder on tablet. Step 2 Select the green button (QR code scanner) indicated in the image below. Step 3 On the laptop ...
Updating Claire
Step 1: Open the playstore on the tablet. Step 2: Search for Claire v7 Step 3: Click on “Update”
Changing location
On tablet, you have access to a screen where you can review your profile information. In it you can also change your location and select a language currently available in Claire. Where to access it Changing language This will make the layout language ...
Searching by plate# or WO#
Claire's search bar is located in Claire's home screen. You can search here by WO number or by the license plate of the car. If you want to find a check that has taken place in history, you can click on the History button after completing your ...
Filtering by statuses
The filter function allows you to filter cars by status of the work process in which the car is at that moment. By clicking on one of the icons, this status will no longer be displayed. So if you only want to see which cars are OK with the customer, ...
Recording extra parts used
If you have added extra liquids afterwards, you can enter using the extra parts option. This can be updated until the car is reported ready! The "extra parts" button is at the top right of the work order, as shown below. When you open the extra parts ...
Reviewing car history
You can find the car info button in the work order. When you click on the car info button you will see the previous checks that have been made on the car in question as shown bellow. If you want more information about one of the previous checks click ...
Performing a check
During the process in Claire you use various checklists. This artice axplains the options you have and the steps in the process. Starting the check process in Claire Before starting a check you first have to open the workorder. You can do this by ...
Adding a picture to a workorder
In the work order a photo of the car can be added to prevent the technician from working on the wrong car. Adding the photo in very easy. You click on the photo button, take a picture and it is automatically added.
Logging to Claire
On the tablet you can log in very easily by clicking SIGN IN WITH GOOGLE. It automatically logs in with your Claire account. If this does not work, you can enter your username and password.