1. Call customer note. Now, after each customer call, save time by selecting from suggested prefilled text quickly to make the note. Learn more here.
   
2. Now you can setup and mail reports daily, including data from the day before.
   
3. Updated shopping cart filter on the Main Page: now you can filter WOs by shopping cart colors and get a clearer overview. Learn more here.
   
4. Keylocker logs are now displayed under important items section. Learn more here.
   
5. Updated Desk Check-Out: now, when a question is marked as customer approved, the eye icon will be displayed in green by default. Learn more here.
   
6. For Keyloop/API: now, repair orders webhook are used to provide real-time updates for changes, creations, and deletions of WOs without the need for manual pulls.
   
7. Incadea: Create interventions from standalone labor.

1. Appointment Detail page: Additional number and customer remarks from keylocker were not updating real-time.
   
2. Long location name in top header filter and filter by dollar sign on appointment list were incorrect.
   
3. Appointment Detail page: Pin icon was black when manually pinning the appointment.
   
4. Logging out from one Claire tab and duplicating another prevented users from successfully logging out on the duplicated tab.
   
5. Day Planner had ordering issues after auto assigning to the mechanic.
   
6. 'Restore appointment' button was not visible after cancelling a WO.
   
7. Title of intervention and checked item were not properly displayed.
   
8. DMS KM when new car does not update
   
9. 1i planning multiple DMS Locations
   
10. Dayplanner refresh and WO Order
    
11. The name of the contractor was missing in Claire.

1. V8 Appointment detail page
   
2. V8 Dayplanner searchbar

1. Updated Pin appoitnment function:
   

- define and set statuses for automatic unpin of appointments that had been pinned automatically;

- clearly distinguish between manually and automatically pinned appointments with red and black pin icons.

Learn more here.

1. Introducing a magnifying glass icon: now, when a checklist is connected, you can click the icon to view only the checks associated with the intervention. Learn more here.
   
2. Optimized the attachment modal by enlarging the preview window and introducing left/right navigation buttons (< / >) to easily open the previous and next attachments. Learn more here.

1. Canceled WOs persisted in the Mechanic`s tasks until the Dayplanner page was manually refreshed.
   
2. Excel files (.xlsx) were incorrecly downloaded as a zip format from Claire.
   

V7.43 Claire Update

1. Upgraded Dayplanner BETA overview:
   

- assign up to 10 WOs to a single mechanic. 

- collapse certain columns and have better overview of the Mechanic`s tasks.

- hover over the registration number and get the preview for the car details.

Learn more here.

1. Improved Dealer reports > Communication with excluding data for internal WOs  to ensure accurate data. Lear more here.

1. Client remarks from Online check-in and Diagnose overview were unreadable if single & double quotation marks were used.
   
2. With the "Show DMS intervention price" enabled, prices were not displaying in the repair overview PDF.
   
3. Upon cancellation of a WO from the DMS, the cancellation event was not visible in Claire's timeline when the WO was first opened.
   
4. Attempting to change the visibility of a pin icon and mark/unmark it as important for mechanics using the eye icon led to a white page.

1. Copy clipboard for WO and VIN is now added to the WO detail page.
   
2. The appointment/work order pin is now an optional feature. To enable/disable, contact support@claireit.eu.
   
3. On the WO detail page, we now feature two separate fields for kilometers: one displays the kilometers retrieved from the DMS, and the other is used for manual entry of kilometers after the check.
   
4. You can now add a temporary driver who can give and pick up the car key(s). Read more here.
   
5. In the Agreements settings you are now able to add separate agreements for the Desk check-out. 
   
6. On the Appointment List page, you can now recognize internal WOs. Read more here.

1. It was mandatory to send the CC by mail.
   
2. The Diagnose overview did not show agreed and declined interventions.
   
3. If the WO was marked as Car ready, the photos and videos for the intervention were temporarily missing on the desktop.

1. More brands can be added to the MCC configuration. Read more here.
   
2. A new column has been added to the Dealer Communication reports, revealing the total count of online and desk check-in values. Read more here.
   
3. You now have the option to create a WO in Claire without a VIN.

1. The appointment status could not be changed in certain cases.
   
2. The user indicator on the WO detail page is now functioning properly.
   

1. During the desk check-in/out customers can give their digital signatures for the items mechanics fixed or will fix. You can obtain the customers' agreement for the extra work using the counter tablet as many times as needed. More here.
   
2. Wanted! We are looking for users to test the BETA version of our new Dayplanner dashboard that gives you total control over your daily work. If you're interested, send an e-mail to: support@claireit.eu!

1. Check count number was missing in Location reports.
   
2. Blank page was being displayed when you opened the WO.
   
3. Searching an appointment using the car registration number without entering an hyphen didn't work on Warranty, Leads and Manufacturer dashboards.
   

1. Unpin the WO that doesn`t have today`s date and remove it from today`s list. More here.
   
2. Total number of appointments is shown on Appoinment/Leads/Warranty & Backorder dashboards.
   
3. Get the notification when the mechanic needs help. More here.
   
4. Keylocker: Drivers can now drop the key in the keylocker without entering the pin. More here.
   
5. The Pin status notification is now optional. More here.
   
6. Create interventions manually in Claire. More here.
   

1. Editing the note removed the name of the user who uploaded the attachment. 
   
2. Appointment status on the Appointment detail page didn`t not update real time if WO has been opened from Warranty/Leads/BO dashboard.
   

1. Warranty Dashboard - This dashboard is now updating in real time.

For more info:

1. Using Warranty dashboard
   

1. Warranty manager role - This role is now authorized to set appointments to the info status.

1. User dashboard - The search bar displays the results once at least three characters have been entered instead of four.
   

For more info:

1. Users page

1. Keylocker - Extra securities were added:
   
1. You are now able to choose which employees are authorized to use keylockers.
   
2. On tablets, whenever users wish to interact with keylockers, they will be asked for a security code. The security code can be changed by users with a Dealer admin role.
   
3. Users with Dealer Admin role will now have to use a temporary PIN when requesting to open a box from the Keylocker menu.

For more info:

1. Claire’s lockers

For more info:

1. Using the INFO feature
   
2. Setting a WO as backorder
   
3. Adding a note
   
4. Adding a main note
   
5. Adding a file
   
6. Adding a customer call note
   

For more info:

1. Panic element

V7.30 Claire Update

1. Claire's lockers - Configuration were made that will make it possible for the receptionists in a incoming version of Claire's application on tablet to return keys in the lockers to be retrieved by customers. Once a key is deposited back, then the driver will receive an email that contains a PIN allowing him to pick-up its key back.  If needed, receptionists can assist with the option to retrieve the dropped key back.

For more info:

1. Claire’s lockers

1. Customer communication - A new optional feature which can block mechanics to start a check on a work order if no check-in was answered. Contact us at support@claireit.eu for more information or in order to activate it.

1. Pin - 
   
1. A new field was added that able you to indicate that parts have been ordered.
   
2. In the log a new entry will now indicate if that intervention was selected by a mechanic as the purpose for performing the check.
   

For more info:

1. Pinning a note to an intervention.
   
2. Adding a Checklist purpose

1. Warranty dashboard - A new column has been added that shows what is the order status of the part.

For more info:

1. Using Warranty dashboard

1. Car details page - A new button allows receptionists to delete tires set in storage.

For more info:

1. Reading car details

1. Desk Check-in - The button Clear signature was moved to the left side to diminish the risk of confusion.
   

For more info:

1. Using Desk Check-in

1. Report - New column regarding Desk Check-in was added to the report Communication overview located under reports for multiple locations.

For more info:

1. Reviewing the reports for multiple locations (aka dealers reports)

1. Account page - The page layout was improved, the section to activate notifications is now easier to use.

For more info:

1. Editing your profile

1. Next KM and Next date - A location can now request that on mechanic's tablet, that the questions for next km and next date are not required to be answered or to just to remove them For activation of this feature please contact support@claireit.eu

1. Checklist's header now indicates the date and time the check was completed.
2. The function to print labels for key now includes VIN.

For more info:

1. Using the dashboard (workorder)
   
2. Printing a label for a key
   

1. In Desk Check-in Customer information section now includes phone number and email address.
2. A new setting is available to block online check-in from being sent to lease companies.

For more info:

1. Using Desk Check-in
   
2. Setting up the customer communication module
   

2022 Updates

V7.25 Claire Update

1. Appointment list - The tire label will now include the appointment date.
   

For more info:

1. Interacting with DBB
   
2. Tires elements
   

1. Pin function - The pin icon for warranty and recall can now be displayed in different colours depending on what information has been entered. For activation, please contact support@claireit.eu
   

For more info:

1. Pinning a note to an intervention.
   

1. Customer communication - The services offered during the Online check-in can now be configured so that when accepted other departments will receive an email containing the relevant information. This will allow them to handle them directly and save time for the receptionist. For instance, the sales department could receive an email regarding an accepted test drive.

For more info:

1. Configuring services offered in Online Check-in communications
   

V7.23 Claire Update

1.  Appointment list - The appointments with a key icon indicating a key was dropped in the Claire's locker will always be the first on top of the list.
   

For more info:

1. Navigating the main page (workorder list)
   
2. Claire’s lockers
   

1. Appointment details page - A new total that does not include taxes was added.

For more info:

1. Using the dashboard (workorder)
   

1. Leads dashboard - For tires category, only tires from the latest tires check are visible and only if they were not fixed.

For more info:

1. Optimizing the Leads feature
   

1. Warranty dashboard - When hover over on reference number, you will now be able to see the full number and if you click on it, the number will be then copied to your clipboard.

For more info:

1. Using Warranty dashboard
   

1. Customer communication - Tags can now be added to services offered in the Online check-in communication.

For more info:

1. Configuring services offered in Online Check-in communications
   

1. Reports - In Dealer reports, new columns were added in the report called Online Check-in Performances.

For more info:

1. Reviewing the reports for multiple locations (aka dealers reports)
   

V7.22 Claire Update

For more info:

1. Setting up the customer communication module
   

For more info:

1. Reviewing the reports for multiple locations (aka dealers reports)
   
2. Location reports

For more info:

1. Appointment details activities log
   
2. Printing a label for a key
   

V7.21 Claire Update

1. Warranty dashboard -. 
   
1. When hover over on Claims and VIN number, you will now be able to see the full number and if you click on it, the number will be then copied to your clipboard.
   
2. A new icon was added in the result items, simply hover over to see which dealer and location it pertains.
   
3. When re-opening the dashboard, the last selection used for the dealers and locations filter will be pre-selected.
   
4. For two headers, new dropdowns were added so you can alternate the information displayed in their respective column between Registration number and VIN and between Appointment date and Last change.

For more info:

1. Using Warranty dashboard

1. Appointment list page -
   
1. When a car is indicated as out of shop, a new icon will be displayed on the status icon.
   
2. The DBB label now contains notes entered for tires in DBB.
   
3. Replacement tires function have been improved with a new modal.

For more info:

1. Changing the process status
   
2. Tires elements
   
3. Interacting with DBB
   

1. Customers dashboard - It's now possible to indicate that a customer is an internal customer.

For more info:

1. Reviewing customers information

1. Paperclip feature - This feature available on the car and appointment details pages is now displaying the time the files were attached.

For more info:

1. Adding a file

1. Reports - In dealers report, on the report Lease overview, the percentage in column WO Worked On now shows the ratio out of the amount of WO Lease.

For more info:

1. Reviewing the reports for multiple locations (aka dealers reports)
   

V7.20 Claire Update

For more info:

1. Tires elements

1. Location reports
   
2. Reviewing the reports for multiple locations (aka dealers reports)
   
3. Claire’s lockers
   

V7.19 Claire Update

1. Appointment details page -
   
1. Shopping cart notification has a new color available for selection. You can now identify a new stage of your process as you deem appropriate.
   
2. Now when clicking on Car Ready, a new modal will appear. This modal contains information to identify the key in a print ready label format.
   
3. On the tire element question, we now have the option to offer replacement tires for those tires indicated as in storage.

For more info:

1. Using notification buttons
   
2. Changing the process status
   
3. Tires elements

1. Warranty dashboard – Pin items with the pin status set as Claimed are no longer visible by default. However, a toggle button was added that when you enable it, you can only view the items with that pin status.

For more info:

1. Using Warranty dashboard

V7.18 Claire Update

1. Reports – 
   
1. New category for Keylocker is now available with a new report.
   
2. Columns in report Communications overview are now displaying amounts and percentages.

For more info:

1. Reviewing the reports for multiple locations (aka dealers reports)
   
2. Claire’s lockers

1. Leads Dashboard – A beta release for a new category called Tires was added. This will eventually give you an overview of the needs for new tires. Please feel free to contact us if you find any discrepancies, issues or recommendations at support@claireit.eu. 

For more info:

1. Optimizing the Leads feature

1. News – You now have the option to publish your news to mechanic.

For more info:

1. Publishing a news

1. Customer communication - New templates for confirmations by SMS are now available.

For more info:

1. Setting up the customer communication module

1. 1i Planning - A new connection is available to 1i Planning. If established, this will allow to see which mechanic is assigned to a WO and the scheduled start/end working time on the appointment list and on the tablet. Feel free to contact us at support@claireit.eu for further information.
   

V7.17 Claire Update

For more info:

1. Users page

For more info:

1. Setting up the customer communication module
   

For more info:

1. Using Desk Check-in
   
2. Reviewing the Customer Communication log
   

V7.16 Claire Update

1. News - 
   
1. A new search bar is now allowing search by titles and writer
   
2. New filters were added
   
3. Categories were added

For more info:

1. Publishing a news
   

1. Customer communication -
   
1. On the customer dashboard, it is now possible to exclude customers from receiving customer communications.
   
2. A new beta version for communication via SMS is now available. For further information or to request its configuration contact us support@claireit.eu.

For more info:

1. Using customer communication
   
2. Reviewing customers information

1. Pin function - Tires can now be pinned.

For more info:

1. Pinning a note to an intervention.
   

1. Snooze function - Tires can now be snoozed. 

For more info:

1. Snoozing an intervention
   

V7.15 Claire Update

For more info:

1. Changing the process status
   
2. PDF layout

For more info: 

1. Reading car details

For more info:

1. Snoozing an intervention

For more info:

1. Pinning a note to an intervention.

For more info:

1. Optimizing the Leads feature

For more info:

1. Using Warranty dashboard

For more info:

1. Reviewing the reports for multiple locations (aka dealers reports)
   
2. Location reports
   

V7.14 Claire Update

1. Customer communication - We are excited to announce that we have perfected a new tool that we have recently conceived called Desk Check-In. We trust that by adding this missing piece to our module, the beneficiaries will be able to reach a new level of transparency with their customers and help their team complete the journey with Claire toward a fully paperless process. The feature is so straightforward, with one simple click with Claire, you can share the data about an appointment on a paired tablet that was handed to your customer. The customer sees everything he/she would also see on a paper work-order, only digitally on a tablet and that can be then digitally sign it. Feel free to contact us at support@claireit.eu for further information.

For more info:

1. Using Desk Check-in

V7.10.41 Claire Update

1. Main Dashboard (Appointment list) - If date filter is set as today's date, the appointments that are set in the future with the status Car in shop will now be listed.

For more info:

1. Navigating the main page (workorder list)
   

2021 Updates

V7.10.40 Claire Update

1. Create workorder page - you can now set an intervention as Approved or Not approved by a customer with a new thumbs up/down toggle added on the left of the 'Add intervention' button.

For more info:

1. Adding a picture to a workorder
   

1. Appointment details page - in the event timeline bar, you can now click an event that has a check# for the page to scroll down to that check.

For more info:

1. Using the dashboard (workorder)

V7.10.39 Claire Update

1. Appointment detail page
   
1. In  the event bar, the number and name of the checklist will now be displayed. 
   
2. In the check header, the checklist number, mechanic name and timestamp will now be indicated.
   

For more info:

1. Using the dashboard (workorder)

V7.10.38 Claire Update

1. Appointment detail page
   
1. It is now possible to opt to have the red thumb down by default on DMS intervention when the driver, contract or owner is a lease company. Simply contact us at support@claireit.eu to request its activation.
   
2. Appointment note will now get updated real time.
   

For more info:

1. Adding a note
   
2. Using the dashboard (workorder)

1. Car details - In the section Car appointment history, appointments that were canceled will be indicated as such.

For more info:

1. Reading car details

1. Customer Communication
   
1. When the driver, owner or contractor is indicated as being a lease company, two new functions can be activated. The first one in Setting to hide prices on interventions on all communication and the second in Check-in Services to hide services offered on the Online Check-in.
   
2. In Templates, a new placeholder is available to add the phone number of the receptionist who sent the communication.

For more info:

1. Setting up the customer communication module
   
2. Configuring services offered in Online Check-in communications

1. Lead dashboard - When hovering the customer icon, on the details display when it's a lease company, we will now see it’s specific icon and identifier.

For more info:

1. Optimizing the Leads feature
   

V7.10.35 Claire Update

1. Daily car checks export - For those using an external analytical tool and interested in importing data regarding the car checks being done by their dealer/group locations, we now provide an export updated daily.  Simply contact us at support@claireit.eu to request its activation. Note that data will start to aggregate once this feature is enabled for your dealer/group, but historical data can be added upon request.

1. Appointment details - A new cancel button is now visible when the appointment status is New car. It will allow you to identify appointments that have been canceled and add a reason why. New reports on canceled appointments are also available. For locations that are using the online check-in, it can be used to prevent the communication from being sent.

For more info:

1. Canceling an appointment
   
2. Location reports
   
3. Dealer reports
   
4. Online Check-in
   

1. Main Dashboard (Appointment list) - User can now select that appointments listed on the main page to be by scheduled in/out date. However, in order for it to be activated by the user, its location needs to have been configured. Simply contact us at support@claireit.eu and we will investigate to see if your location can have this feature activated.

For more info:

1. Changing the appointment listed on main page
   

1. Customers dashboard -  A new filter now allows you to list all lease companies and on the customer details a new identifier is now visible for them. Simply contact us at support@claireit.eu and we will investigate to see if your location can have this feature activated.

For more info:

1. Reviewing customers information
   

1. Leads dashboard -  A new filter now allows you to list all leads related to a lease company or not. Simply contact us at support@claireit.eu and we will investigate to see if your location can have this feature activated.

For more info:

1. Optimizing the Leads feature
   

V7.10.34 Claire Update

1. News -  Claire is now sharing the news feature to all his users. You can now publish your own news to your team, which will be displayed the next time they login or they can read them in the News page now accessible in the menu.

For more info:

1. Publishing a news

1. WO Details page -
   
1. For locations that have CDK Cloud API configuration, Car in Shop status will now get automatically updated in Claire within minutes but as always the refresh button can be used to update it right away.
   
2. The appointment note will now indicate when it was last updated, and by whom.
   
3. In the Active Snoozed Items History, a counter will now show the total numbers of items.

For more info:

1. Adding a note
   
2. Snoozing an intervention

1. Lead dashboards -  When showing not snoozed items, we now see the mechanic note entered during car check for questions, and the description for interventions.

For more info:

1. Optimizing the Leads feature
   

V7.10.33 Claire Update

1. Car details - Its design has been completely updated in order to greatly improve his overall readability.
   

For more info:

1. Reading car details 

1. Snooze function -  A new field is now available to add a department to a snooze item.

For more info:

1. Snoozing an intervention
   

1. Lead dashboards - A filter for the new department was added.

For more info:

1. Optimizing the Leads feature

1. Pin function -
1. When a pinned intervention is fixed by the mechanic, a new entry in the log will indicate it.
   
2. A print preview is now available, allowing you to print pin items with all its relevant details with or without the customer information.

For more info:

1. Pinning a note to an intervention.

1. Customer communication - 
   
1. In Online Check-in and Diagnose Overview communications, the customer name field will now be visible only when the function is activated.
   
2. The style of certain placeholders can now be customized.
   
3. Customer communication agreements log was renamed, information displayed was also reorganized and now includes Repair overview.

For more info:

1. Setting up the customer communication module
   
2. Reviewing the Customer Communication agreements log

V7.10.32 Claire Update

1. Lead and Warranty dashboards - Pagination was added.
   

For more info:

1. Optimizing the Leads feature
   
2. Using Warranty dashboard 
   

1. Pin function - When a pinned question is fixed by the mechanic, a new entry in the log will indicate it.
   

For more info:

1. Pinning a note to an intervention.
   

1. Appointment detail page - 
   
1. A new button is now visible on the progress bar allowing the status to be changed  to Car in Shop.
   
2. Past snoozed items for the vehicle will now be listed above the Important notes section.
   
3. It's now possible to edit and delete notes, also called receptionist remarks.
   

For more info:

1. Changing the process status
   
2. Adding a note
   

1. Customer communication - In Online Check-in and Diagnose Overview communications, a new field visible below the confirm button will allow the responder to enter his name before confirming the order.
   

For more info:

1. Reviewing the Customer Communication agreements log
   

V7.10.31 Claire Update

1. Lead Dashboard - 
   
1. A new filter was added, allowing you to list snoozed items that were deleted.
   
2. Location filter was improved.
   

For more info:

1. Optimizing the Leads feature
   

1. Warranty Dashboard - 
   
1. A new filter was added, allowing you to list pinned items that were deleted.
   
2. Location filter was aso improved.
   

For more info:

1. Using Warranty dashboard
   

1. Pin function -The pin function 
   
1. All three pin types now have their own icon, allowing you to easily identify them on the main page (appointment list).
   
2. A new toggle button named Keep part, when enabled it will appear as a distinct note that will be visible on the tablet and desktop.
   
3. When Visible for important notes is enabled, the note will be visible under the related interventions/questions.
   
4. The overall layout of the Log history was improved.
   

For more info:

1. Pinning a note to an intervention
   

1. Appointment detail page - The thumbs are now greyed out when the intervention is indicated as fixed per mechanics.
   

For more info:

1. Using the dashboard (workorder)
   

1. Customer communication - Once an agreement from a communication is accepted, a note called Customer communication agreements log will now be displayed under the Important Items section on the appointment details page. By simply clicking on it, a new modal will appear that contains the details from each communication an agreement was accepted.
   

For more info:

1. Reviewing the Customer Communication agreements log
   

V7.10.30 Claire Update

1. News - New information about Claire will now be displayed after logging in.
   

1. Lead Dashboard - 
   
1. A new column for status was added.
   
2. The overall layout of the filters was improved.
   

For more info:

1. Optimizing the Leads feature
   

1. Snooze function -The snoozed function was completely reworked to be aligned with its main purpose of creating and tracking opportunities. 
   
1. New layout to ease the collection and gathering of related data.
   
2. New field called status
   
3. A log history
   
4. It’s now possible to snooze DMS interventions
   

For more info:

1. Snoozing an intervention 
   

1. Warranty Dashboard -
   
1. A new column for Pin date was added.
   

For more info:

1. Using Warranty dashboard
   

1. Appointment details page - Shopping cart notification has two new colors available for selection. This is allowing you to identify the different states of your process as you deem appropriate.
   

For more info:

1. Using notification buttons
   

1. Car details page - Snoozed items from past appointments are now visible on this page.
   

For more info:

1. Reading car details
   

1. Customer communication module - New placeholders are available for templates that can be used to create a personalized email signature.
   
1. Receptionist name
   
2. URL of the receptionist picture
   
3. Location phone number
   

For more info:

1. Setting up the customer communication module
   

V7.10.29 Claire Update

1. Warranty Dashboard - This new tool allows you to manage information about items that have been pinned as warranty or recall. The data can be customized using the various filters while remaining interactive. This will empower you to monitor and analyze this important part of the after-sales.
   

For more info:

1. Using Warranty dashboard
   

1. Pin function -The pin function was completely reworked to be aligned with the growing need of properly identifying items related to warranty or recall. 
   
1. New fields to ease the collection and gathering of related data.
   
2. Toggle buttons to let you choose to display or not the pinned item in the important section of the WO or on the tablet.
   
3. A log history to help you track the progress or/and any changes made.
   

 For more info:

1. Pinning a note to an intervention
   

1.  Profile page - In order to help you be always more efficient in your role. It is now possible to select a landing page between one of these 3 dashboards:
   
1. Main (Appointment list)
   
2. Leads
   
3. Warranty 
   

 For more info:

1. Editing your profile
   

1. URL Handlers - Pages opened using any url handlers can now only be closed using the browser close tab button.
   

1. Appointment details page - Now if an appointment is indicated as internal, a new indicator will be visible next to the WO number.
   

1. Reports - Reports are being continuously improved, please feel free to contact us if you find any discrepancies, issues or recommendations at support@claireit.eu. 
   
1. For multiple locations reports, Location Overview and Locations commercial overview are now improved.
   

For more info:

1. Multiple locations reports
   

1. Customer Communication - 
   
1. Online check-in communication is no longer showing a price if it's 0.00.
   
2. The field for setting the number of days prior for Online Check-in was moved to the setting page of Customers Communication.
   
3. A new placeholder for templates is now available, it has a single total for both scheduled services and new services accepted. 
   

For more info:

1. Changing maximum range of days prior set for the Check-in tool
   
2. Setting up the customer communication module
   

V7.10.27 Claire Update

1. Webhooks -  When a specific action or status update is performed in Claire, this new feature will allow you to trigger a web call to any of your pages or API endpoints. The appointment ID is then provided, enabling you, if needed, to pull it from our Public API.
   

1. URL Handlers - New url handlers were created, allowing you to directly open the details page for a specific vehicle or appointment in Claire
   

1. Leads page 
   
1. The export file now contains additional columns about the vehicles.
   
2. The export is now only available to authorised users.Your after-sales managers can provide access to specific users by contacting support@claireit.eu.
   

1. Optimizing the Leads feature 
   

1. Reports - Reports are being continuously improved, please feel free to contact us if you find any discrepancies, issues or recommendations at support@claireit.eu.
   
1. Two new  location reports about communication Repair Overview were added.
   

For more info:

1. Location reports
   
2. Multiple locations reports
   

1.  Customer Communication - Online check-in will now be sent exactly on the pre-decided number days prior to the appointment date at 7pm.
   

For more info:

1. Changing maximum range of days prior set for the Check-in tool 
   

1. DBB feature  - The storage location will now be visible on these pages: 
   
1. Appointment details page, it will now be visible under the tire element question on the right side of the section bar for tires in storage.
   
2. Car details page, It will now be visible on the tires section, next to the front and rear tires in storage.
   

For more info:

1. Interacting with DBB
   

V7.10.16 Claire Update

1. Appointment details page - Here are some improvements on that page:
   
1. Enable pin and snooze buttons when appointment is in Car OK status and also when Quality control check is done.
   
2. Progress bar will display the name of the user when hovering over.
   
3. For locations using Autoline, notes entered in the DMS are now displayed on this page.
   

For more info:

1. Using the dashboard (workorder)
   

1. Customer communication -  For the dealerships that have opted to take advantage of this module, here are some improvements:
   
1. It's no longer possible to download and delete videos directly from the customer communication's modal. 
   
2. It's now possible to send the Car ready report more than once.
   
3. For locations connected to CDK API, items from the online check-in tool will be converted to interventions in Claire and synchronized to the DMS via the CDK API after receptionist click's on the check-in item and then clicks convert to intervention.
   

For more info: 

1. Introduction to the Customer Communication module
   
2. Sending a Car control report to a client
   
3. Using and setting the Online Check-in
   

For more info: Using the dashboard (workorder)

For more info:

1. Introduction to the Online Check-in tool
   
2. Using the online check-in tool
   
3. Sending a Car control report to a client
   

For more info: Setting up the customer communication module and Using customer communication

For more info, see Navigating the startup page (workorder list)

For more info, see Adding a file

For more info, see Customer Communication pages

For more info, see URL for Claire appointment/workorder

For more info, see Removing a checklist from a workorder

For more info, see Logging in to Claire

For more info, see Adding a file

7.10.4 Claire Update

For more info, see Selecting intervention to be visible on the printable work order(PDF)